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National Consumer Week: Know your New Rights

Monday, 2nd November 2015

The theme for this year's National Consumer Week campaign was 'Know your New Rights'. The aim of the week was to raise awareness on the new Consumer Rights Act, an extensive piece of legislation which came into force on 1 October 2015.

The campaign was a partnership lead by the Citizens Advice Bureau, the Chartered Trading Standards Institute (CTSI), the National Trading Standards Board and the government department for Business, Innovation and Skills. The aim of the campaign was to:

  • promote awareness of these new consumer rights through effective communication of simple messages in traditional press and media and through digital and social media.
  • increase consumers’ understanding of, and their ability to exercise, these rights by using consumer education materials developed by Citizens Advice.

CTSI led on the business education side of the campaign.

In support of educating businesses we produced some promotional material that was available to order in support of any local activities you were planned. An example of the poster and postcards are available to view below. We have a stock of postcards still available, along with some Welsh materials. You can make a request for these by emailing

Citizens Advice focused on empowering consumers with the new legislation in place to enhance their rights.

Business Companion A4 poster

Business Companion A6 postcard

Business Companion A4 Welsh poster

Business Companion A6 Welsh postcard

Thank you to everyone that supported this year's National Consumer Week campaign. We look forward to working with you again next year.

If you have any questions then please give us a call on 01268 582240 or email

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