Trusted Trader
Consumer

Limitations of the Schemes

The scheme provides consumers with a platform to express their views on member businesses quality of work and conduct. Trading Standards are not directly involved in the agreement between you and the seller and we cannot offer compensation. However, we can offer assistance in the event of complaints through our Dispute Resolution Service.

Further to this:

  • We cannot guarantee the financial standing of members.
  • We cannot guarantee their health and safety procedures.
  • We cannot guarantee the quality of our members' workmanship.

Whilst Trading Standards carry out stringent checks on all applicants they do not have the power to check Criminal Records.

However, we do ask applicants to provide details of all convictions and our assessment process will take this declaration into account.