Complaints
The overall results to date are very good, but nobody's perfect and misunderstandings will happen from time to time
Nobody's Perfect
In the 3 years from 2015 to 2017, out of just over 2,000 reviews, there were 10 reviews with ratings of 6 or less, including one review that was "Not Recommended".
In addition, Trading Standards is sometime approached directly by consumers, including referrals from Consumer Direct, with complaints ranging from not letting a consumer know they could not do a job because they were too busy or disputes over workmanship. All of these cases were resolved without the need of Alternative Dispute Resolution or Court Action