Trusted Trader

Dumfries and Galloway Council's Trusted Trader Scheme helps you to choose a reputable trader through viewing previous customer feedback.

The Dumfries and Galloway Trusted Trader scheme is a local business partnership which aims to increase consumer confidence, promote good practice within local businesses and help to protect local people from doorstep crime.  Anyone on the scheme has been checked by Trading Standards to make sure they are trading legally and they must adhere to our terms and conditions.  They agree to allow their customers to comment and rate their work and their business practices are subject to monitoring by Trading Standards.

  • We take great care to check business backgrounds before we admit them to the scheme.
  • We are one of the first to know about complaints because we see confidential information which is not available to anyone else.
  • We can't promise you will always be happy because nobody's perfect and that includes consumers! 
  • We promise to investigate any complaints and we won't keep a business on the list if they behave disreputably.

      

This scheme is run by your local authority Trading Standards department, and so it is especially important that we should be transparent about the results we have achieved. We will publish the results and update these pages regularly, so you can challenge us about any aspect.